Delivery Policy
Effective Date: 18 September 2026
Website: https://dev.hux.co.ke/
At Shaeli Car Tyres,Spares & Accessories, we aim to make the delivery of tyres, spare parts, accessories, and other automotive products as convenient and reliable as possible. This Delivery Policy explains how orders placed through our website are processed, delivered, and collected.
By placing an order through our website, you agree to the terms of this Delivery Policy.
1. Delivery Areas
We deliver products to customers within Kenya, subject to delivery availability for the selected location.
Delivery availability may vary depending on:
Customer location;
Product size and weight;
Availability of a suitable delivery service;
Order quantity;
Accessibility of the delivery address; and
Other logistical considerations.
For locations where standard delivery is not available, we may contact the customer to discuss an alternative delivery or collection arrangement.
2. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
This may include:
Customer name;
Phone number;
County or town;
Estate, building, street, or other location details; and
Any additional directions necessary to locate the delivery address.
Shaeli Car Tyres,Spares & Accessories will not be responsible for delays or additional costs resulting from incorrect, incomplete, or inaccurate delivery information supplied by the customer.
If you realise that your delivery information is incorrect after placing an order, please contact us as soon as possible.
3. Delivery Charges
Delivery charges may vary depending on the destination, product type, order size, weight, and delivery method.
Where applicable, the delivery charge will be displayed during checkout or communicated to the customer before the order is dispatched.
Some orders or promotions may qualify for free delivery. Any applicable free-delivery offer will be subject to the conditions stated at the time of the promotion.
Delivery charges are separate from the price of the products unless expressly stated otherwise.
4. Order Processing
Orders are generally processed after the order has been successfully received and, where applicable, payment has been confirmed.
Processing times may vary depending on:
Product availability;
Order quantity;
Payment confirmation;
Delivery location;
Order verification; and
Other operational requirements.
If additional information is required before an order can be processed,Shaeli Car Tyres,Spares & Accessories may contact the customer using the contact details provided during checkout.
5. Estimated Delivery Times
Delivery times provided by Shaeli Car Tyres,Spares & Accessories are estimates and may vary depending on the destination, delivery method, traffic, weather, public holidays, and other circumstances.
Customers will be informed of the expected delivery timeframe where reasonably possible.
An estimated delivery time does not constitute a guaranteed delivery date unless Shaeli Car Tyres,Spares & Accessories expressly confirms otherwise.
Orders placed outside normal business hours, on weekends, or on public holidays may be processed on the next applicable business day.
6. Delivery Confirmation
The delivery driver or delivery partner may contact the customer using the phone number provided during checkout.
Customers may be required to provide reasonable confirmation of the order before the products are handed over.
Where appropriate, proof of delivery may include:
Customer confirmation;
Delivery confirmation through a third-party courier;
Signature; or
Other reasonable delivery records.
7. Failed Delivery
A delivery may be considered unsuccessful where:
The customer is unavailable;
The delivery address is incorrect or incomplete;
The delivery location cannot reasonably be accessed;
The customer cannot be reached using the provided contact details; or
The customer refuses or is unable to receive the order.
Where a delivery fails,Shaeli Car Tyres,Spares & Accessories may contact the customer to arrange another delivery attempt or collection.
Additional delivery charges may apply where a failed delivery results from circumstances within the customer’s control.
8. Delayed Deliveries
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
Traffic congestion;
Severe weather;
Public holidays;
Road or transport disruptions;
Courier or logistics issues;
Incorrect delivery information;
High order volumes;
Product availability issues; or
Other circumstances beyond our reasonable control.
Where we become aware of a significant delay, we will make reasonable efforts to communicate the delay to the affected customer.
9. Large or Heavy Orders
Tyres, wheels, batteries, spare parts, and other automotive products may vary considerably in size and weight.
Large or heavy orders may require a specialised delivery arrangement and may attract additional delivery charges.
Where additional charges or arrangements are required, we will communicate them to the customer before dispatch where reasonably possible.
10. Product Inspection Upon Delivery
Customers are encouraged to inspect their order upon delivery or collection.
If you receive:
The wrong product;
A visibly damaged product;
A product that appears to be missing parts; or
An order that does not correspond with your purchase,
please contact Shaeli Car Tyres,Spares & Accessories as soon as reasonably possible.
Where appropriate, customers may be asked to provide photographs, order details, delivery information, or other evidence to help us investigate the issue.
Nothing in this section limits any rights you may have under applicable Kenyan consumer protection law.
11. Installation and Fitting
Unless expressly stated otherwise, delivery of a product does not include installation, fitting, wheel balancing, wheel alignment, or other automotive services.
Where Shaeli Car Tyres,Spares & Accessories offers fitting or installation services, the applicable service terms, availability, and charges will be communicated separately.
Customers should ensure that tyres, spare parts, and accessories are installed by appropriately qualified personnel where professional installation is required.
12. Collection
Where collection is offered, customers may collect their orders from a Shaeli Car Tyres,Spares & Accessories location designated at the time of purchase or otherwise communicated by our team.
Customers may be required to provide:
Order confirmation;
Customer name;
Phone number; or
Other reasonable information necessary to verify the order.
Orders should not be collected by another person unless Shaeli Car Tyres,Spares & Accessories has authorised the collection arrangement.
13. Delivery by Third-Party Couriers
Shaeli Car Tyres,Spares & Accessories may use independent courier, logistics, or delivery providers to fulfil orders.
Where a third-party provider is used, delivery may also be subject to that provider’s operating procedures and terms.
We will provide relevant delivery information to the customer where reasonably available.
14. Delivery of Multiple Products
Where an order contains multiple products, the products may be delivered together or separately depending on product availability, location, size, weight, and logistical considerations.
If an order is split into multiple deliveries, we will make reasonable efforts to keep the customer informed.
15. Order Cancellation Before Dispatch
Customers who wish to cancel an order should contact Shaeli Car Tyres,Spares & Accessories as soon as possible.
Cancellation requests made before dispatch may be considered depending on the status of the order.
Once an order has been dispatched, cancellation may no longer be possible and the customer may instead need to follow the applicable Returns and Refund Policy.
Any eligible refund will be processed in accordance with our applicable refund procedures and payment provider requirements.
16. Delivery and Payment
Where payment is required before dispatch, the order will generally only be released for delivery after successful payment confirmation.
For orders using M-Pesa or another electronic payment method, customers should ensure that the payment is made through the payment instructions provided by Shaeli Car Tyres,Spares & Accessories.
Customers should not send payment to unofficial numbers or accounts claiming to represent Shaeli Car Tyres,Spares & Accessories.
If you are uncertain about payment instructions, please contact us before making payment.
17. Changes to This Delivery Policy
We may update this Delivery Policy from time to time to reflect changes in our delivery arrangements, service areas, charges, logistics providers, or applicable requirements.
Any changes will be published on this page together with the revised effective date.
18. Contact Us
For questions regarding delivery, order status, delivery charges, collection, or a delivery issue, please contact us:
Shaeli Car Tyres,Spares & Accessories
Website: https://dev.hux.co.ke/
Phone: 0726 869 685
Email: [Insert official business email]
Physical Address: Santon along Kasarani – Mwiki Road
When contacting us about an existing order, please provide your order number and the phone number or email address used when placing the order where applicable.
Last Updated: 18 September 2026