Effective Date: 18 September 2026
Website: https://dev.hux.co.ke/
At Shaeli Car Tyres,Spares & Accessories (“Shael Car Tyres, Spares & Accessories”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, browse our products, create an account, make a purchase, contact us, or otherwise interact with our services.
This Privacy Policy is intended to comply with applicable Kenyan data protection requirements, including the Data Protection Act, 2019 and applicable regulations and guidance issued by the Office of the Data Protection Commissioner (ODPC).
Depending on how you interact with our website, we may collect the following information:
When you create an account, place an order, contact us, or request our services, we may collect:
Full name
Phone number
Email address
Billing and delivery information
Physical or postal address
Account login information
Order and purchase history
Product preferences and enquiries
Information you provide when contacting our customer support team
Any other information you voluntarily provide to us
We only request information that is reasonably necessary for the purpose for which it is collected.
When you make a payment, payment information may be processed by the relevant payment service provider.
Where payments are made through services such as M-Pesa or other third-party payment providers, the payment provider may process information necessary to complete and verify the transaction.
Shaeli Car Tyres,Spares & Accessories does not intentionally store complete payment card details on its own website servers. Payment information may be subject to the privacy policies and security practices of the relevant payment provider.
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Website pages visited
Referring website
Date and time of visits
General website usage information
This information may be used to maintain website security, diagnose technical problems, improve website performance, and understand how visitors use our website.
We may process your personal information for purposes including:
Processing and fulfilling orders
Confirming and communicating about purchases
Arranging delivery or collection of products
Processing payments and refunds
Providing customer support
Managing customer accounts
Responding to enquiries and requests
Improving our products, services, and website
Maintaining website security and preventing fraud or misuse
Keeping appropriate business and transaction records
Complying with legal and regulatory obligations
Sending service-related communications
Sending promotional or marketing communications where permitted and, where required, with your consent
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law or otherwise authorised by you.
Depending on the circumstances, we may process personal information where:
Processing is necessary to provide products or services you have requested;
Processing is necessary to perform or take steps relating to a contract with you;
Processing is necessary to comply with a legal or regulatory obligation;
You have provided consent where consent is required;
Processing is necessary for legitimate business interests, provided those interests do not override your applicable privacy rights.
We aim to process personal information lawfully, fairly and transparently and to collect only information that is adequate, relevant and reasonably necessary for the intended purpose.
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
Payment service providers
Delivery and logistics providers
Website hosting and technology providers
Website security and analytics providers
Customer support service providers
Professional advisers
Government, regulatory, law-enforcement or other authorities where required by law
We do not sell your personal information to third parties.
Where we engage third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection safeguards are maintained.
Some of our technology, hosting, payment, analytics, communication, or other service providers may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable Kenyan data protection requirements and that appropriate safeguards are in place.
Our website may use cookies and similar technologies to:
Enable essential website functionality
Remember your preferences
Maintain shopping-cart functionality
Improve website performance
Understand website usage
Improve our services and user experience
Support security and fraud prevention
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
Where required, we will seek appropriate consent before using non-essential cookies or similar technologies.
Where permitted by law, we may use your contact information to send you information about products, promotions, offers, or services that may be relevant to you.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
Opting out of marketing communications will not prevent us from sending important service-related communications, such as order confirmations, payment information, delivery updates, or other messages necessary to provide services you have requested.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, accounting, tax, or regulatory requirements.
When personal information is no longer reasonably required, we will take appropriate steps to securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure website connections, authentication controls, security monitoring, backups, and appropriate safeguards for third-party service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and other personal information.
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
Be informed about how your personal information is being processed;
Request access to personal information we hold about you;
Request correction of inaccurate, incomplete, or misleading information;
Request deletion or erasure of personal information in circumstances permitted by law;
Object to certain processing of your personal information;
Request restriction of processing in applicable circumstances;
Request portability of personal information where applicable;
Withdraw consent where processing is based on consent.
These rights are recognised under Kenya’s data protection framework, although they may be subject to applicable legal limitations and exceptions.
To exercise a data protection right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
Our website is intended for general users and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with your personal information.
If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the breach to the relevant authorities and affected individuals where required.
We will also take reasonable measures to reduce the likelihood of similar incidents occurring in the future.
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or data-processing practices.
When changes are made, the updated version will be published on this page together with the revised effective date.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:
Shaeli Car Tyres,Spares & Accessories
Website: https://dev.hux.co.ke/
Phone: 0726 869 685
Email: [Insert official business email
Physical Address: Santon along Kasarani – Mwiki Road
We will review and respond to privacy-related requests within the applicable legal and regulatory requirements.
If you are dissatisfied with how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya. The ODPC provides a mechanism for data subjects to lodge complaints concerning alleged violations of their data protection rights.
