Quality Policy
Effective Date: 18 September 2026
Website: https://dev.hux.co.ke/
At Shaeli Car Tyres,Spares & Accessories, we are committed to providing customers with automotive products that meet appropriate standards of quality, safety, performance, and reliability.
Our quality approach applies to the tyres, spare parts, accessories, and related automotive products we supply through our website and other sales channels.
1. Our Commitment to Quality
We aim to provide products that are:
Suitable for their intended purpose;
Supplied in appropriate condition;
Accurately described;
Sourced through reliable suppliers and distribution channels;
Handled and stored appropriately; and
Consistent with the specifications provided by the manufacturer or supplier.
We are committed to continually improving our product selection, customer service, order fulfilment, and quality-control processes.
2. Product Authenticity
Shaeli Car Tyres,Spares & Accessories aims to source products from reputable manufacturers, distributors, and suppliers.
We take reasonable steps to ensure that products supplied to customers are genuine and correspond with the product information provided at the time of purchase.
Where applicable, products may be supplied with manufacturer packaging, markings, labels, warranties, or other identifying information.
3. Tyre Quality and Safety
Tyres are safety-critical products. We therefore take particular care when sourcing, handling, storing, and supplying tyres.
Where reasonably practicable, we check tyres for visible issues such as:
Damage;
Abnormal wear;
Defects that are apparent during inspection;
Incorrect or inconsistent specifications;
Packaging or handling issues; and
Other visible conditions that may affect their suitability for sale.
Customers should ensure that tyres are correctly selected, fitted, inflated, maintained, and used in accordance with the vehicle manufacturer’s and tyre manufacturer’s recommendations.
4. Spare Parts and Accessories
For spare parts and accessories, we aim to provide products that correspond with the specifications and descriptions presented on our website.
Because automotive parts can vary by vehicle make, model, year, engine, trim, and specification, customers are responsible for providing accurate vehicle information when requesting compatibility assistance or placing an order.
Where compatibility is uncertain, customers are encouraged to contactShaeli Car Tyres,Spares & Accessoriesbefore purchasing.
5. Product Inspection
Products may be inspected before dispatch to identify obvious damage, incorrect items, or discrepancies between the order and the product being supplied.
Inspection procedures may vary depending on the nature of the product.
An inspection does not replace manufacturer testing, certification, or a professional assessment where such testing is required.
6. Storage and Handling
We aim to store and handle products in a manner appropriate to their nature.
Particular attention may be given to products that can be affected by environmental conditions, prolonged storage, improper handling, moisture, heat, or other factors.
Where products are stored or handled by third-party suppliers or logistics providers, we will take reasonable steps to work with reputable service providers.
7. Accurate Product Information
We aim to provide accurate product information, including where applicable:
Product name;
Brand;
Size;
Specifications;
Vehicle compatibility information;
Images;
Features;
Availability; and
Price.
Manufacturer specifications and product information may change from time to time. Where such changes occur, we may update the information displayed on our website.
Customers should contact us if they require confirmation of a specific technical specification before purchasing.
8. Quality Complaints
Customer feedback is an important part of our quality-management process.
If you believe that a product is defective, damaged, incorrect, or does not meet the description provided, please contact Shaeli Car Tyres,Spares & Accessories as soon as reasonably possible.
We may request information such as:
Order number;
Product details;
Photographs or videos;
Description of the issue;
Date of delivery or collection; and
Other information reasonably required to investigate the complaint.
Complaints will be reviewed based on the circumstances, available evidence, applicable manufacturer warranties, our Returns and Refund Policy, and applicable Kenyan law.
9. Manufacturer Warranties
Some products may be covered by a manufacturer’s warranty.
Where a manufacturer’s warranty applies, the warranty will be subject to the manufacturer’s terms, conditions, exclusions, and claim procedures.
Shaeli Car Tyres,Spares & Accessories will provide reasonable assistance with warranty-related enquiries where applicable, but manufacturer warranty decisions may ultimately be made by the relevant manufacturer or authorised representative.
10. Product Use and Installation
Product quality and performance can be affected by incorrect installation, improper use, unsuitable storage, modification, accidents, neglect, or failure to follow manufacturer instructions.
Customers should follow the manufacturer’s instructions and use appropriately qualified professionals for installation where required.
For tyres and other safety-critical automotive products, professional installation and inspection are strongly recommended where appropriate.
11. Customer Responsibility
Customers play an important role in ensuring product quality and safety.
Customers are expected to:
Provide accurate vehicle and product information;
Follow manufacturer instructions;
Use products for their intended purpose;
Have products installed correctly where professional installation is required;
Follow recommended maintenance procedures; and
Report apparent defects or problems promptly.
Shaeli Car Tyres,Spares & Accessories cannot guarantee product performance where a product has been improperly installed, modified, misused, neglected, or used contrary to manufacturer instructions, subject to applicable consumer rights and warranties.
12. Supplier and Product Selection
We aim to work with suppliers and manufacturers that can demonstrate appropriate product quality and reliability.
Where appropriate, supplier and product selection may take into consideration:
Product quality;
Manufacturer reputation;
Product specifications;
Availability;
Warranty arrangements;
Regulatory or industry requirements; and
Customer feedback and previous experience.
13. Continuous Improvement
We are committed to improving our quality processes through:
Customer feedback;
Product and supplier reviews;
Complaint analysis;
Order and delivery monitoring;
Review of product information;
Staff awareness and training; and
Improvements to our website and customer-service processes.
Where recurring quality issues are identified, we will take reasonable steps to investigate and address them.
14. Compliance
Shaeli Car Tyres,Spares & Accessories aims to operate in accordance with applicable Kenyan laws, regulations, product requirements, consumer-protection obligations, and relevant industry standards applicable to the products and services we provide.
Where a product is subject to specific manufacturer, regulatory, or safety requirements, we aim to provide or maintain relevant information where reasonably available.
15. Quality and Customer Satisfaction
Our objective is to provide customers with products and services that meet reasonable expectations for quality, safety, reliability, and value.
We recognise that quality is not limited to the product itself. It also includes accurate product information, order processing, communication, delivery, customer support, and after-sales service.
We therefore use customer feedback and operational experience to continually improve the overall customer experience.
16. Contact Us
If you have a question or concern about the quality, condition, authenticity, specifications, or performance of a product purchased from Shaeli Car Tyres,Spares & Accessories, please contact us:
Shaeli Car Tyres,Spares & Accessories
Website: https://dev.hux.co.ke/
Phone: 0726 869 685
Email: [Insert official business email]
Physical Address: Santon along Kasarani – Mwiki Road
When contacting us about a product, please provide your order number and relevant product information where available.
Last Updated: 18 September 2026